Game Shutdown FAQ

Q: When is the last day the game will be available?
A: You will be able to enjoy Spies in Disguise: Agents on the Run until Sunday, July 5, 2020. After that date, the game servers will be turned off and the game will no longer be playable.

Q: What happens to my account?
A: After the game servers are shut down on Sunday, July 5, 2020, all accounts and their related information will be deleted from our servers.

Q: Do I get anything for my purchased items?
A: No. Unfortunately, we are unable to make any other compensations for in-game purchases. Please use all purchased items and currencies before Sunday, July 5, 2020.

Q: Can I still play the game offline?
A: Because the game relies on remote servers which will be going offline on July 5, 2020, it will not be playable.

Q: How do I get a refund for a recent purchase?
A: All refunds are handled through the platform app store specific to your device and are subject to their terms and conditions.

Q: Will the game return at a future time?
A: Sadly, there are currently no plans to bring the game back. Any future Spies in Disguise games will be new products that do not share player accounts or information from Spies in Disguise: Agents on the Run. We thank you for playing and hope you have enjoyed your time with us.